Tokyo Anime Store

FREE SHIPPING on most orders of $35+ & FREE PICKUP IN STORE
Helpline +(84)088-888-335

Most popular questions

We exclusively use Canada Post. We choose the cheapest possible ship option for your order based on your location and the size of the order. Often the cheapest US service is Tracked packet, which uses a combination of service providers including Canada Post and USPS.

There is no problem, we just have to be patient. In 2020 we are seeing global delays with the delivery of all kinds of packages due to the effects of coronavirus. All mail systems worldwide are experience a “backlog” which means they have more packages coming in than going out due to a variety of factors like fewer flights and fewer employees working. All packages that have tracking numbers really are in transit and may not show any tracking updates for several weeks. There is nothing we can do about this, aside from holding your package for you at our warehouse until you tell us to release it. We will not refund or replace any package that is in transit, even after 2 months. It’ll arrive eventually.

Chicago (O’Hare) is the closest international airport to our warehouse. All International postal packages travel to that airport before they are put on a plane to your country. Your package is NOT stopped in Chicago, it is most likely in your country within 3 days of passing through Chicago. There are no more tracking updates to be expected before delivery. Contacting the USPS about this will not make the package arrive faster, nor will it force the package tracking to update itself in any way.

No. Calling or emailing the USPS will not change anything and will not make your package arrive faster. They will not be able to provide us with any more updates or information about your package. We can provide you with a phone number to call, but we cannot spend hours on hold with the USPS to talk to a representative about your package. The USPS contact page is here

NO. Import taxes in your country are your responsibility. We pay our own taxes to the Canadian government, and you are expected to pay your taxes to your government. 

Once shipped, you will automatically receive an email with a link to tracking info so that you can track your package. Different companies and different shipping methods have different levels of tracking info. Some update frequently and are very accurate (Fedex) and some update very infrequently (UPS Priority Mail Innovations). If you chose Cheapest / Economy, and we shipped via UPS Innovations, your tracking updates will STOP once the package is handed over to USPS. There’s no continuity to the tracking scans once a UPS Innovations package is handed over to USPS and leaves the country.

You are checking the tracking too soon. Chances are, your package is in our warehouse, and has the shipping label on it, but it hasn’t been picked up by the carrier yet. Try checking the tracking number 24 hours later – it should return the tracking info at that point. FYI services like Fedex Ground do not do any pickups on weekends. If you placed your order Friday night through Sunday night, you must wait until Monday night for a Fedex Ground tracking number to start giving you info.

Sorry, we currently ship only within Canada and to the US.
We ships every on a daily basis, so ALL orders of in-stock items ship immediately. If your order has not yet shipped, and you have no tracking info from us, that means something in your order cannot be shipped at this time. MANY of our items are “preorders” which means you are paying for them BEFORE they are shipped to us. We cannot ship items that we don’t have yet. We will ship your order in ONE box, because your shipping cost is calculated based on the size/weight of one box that fits all of the items inside. So, if your order contains both in stock items and preorder items, it will not be shipped until all of the preorder items arrive.
No problem! Message us here and we will calculate the extra cost of splitting your order into 2 boxes. You can pay the difference by Paypal.

If you checked out and paid us, you definitely placed an order and we emailed you an order confirmation with order number to the email address you provided. If you typed the email address incorrectly, our order confirmation email will not reach you. This happens frequently. Or, the email could be in your Spam or Junk folders. If you’ve checked those folders already, shoot us an message in our contact form and we will figure out what happened. Not a problem!

You are checking the tracking too soon. Chances are, your package is in our warehouse, and has the shipping label on it, but it hasn’t been picked up by the carrier yet. Try checking the tracking number 24 hours later – it should return the tracking info at that point. FYI services like Fedex Ground do not do any pickups on weekends. If you placed your order Friday night through Sunday night, you must wait until Monday night for a Fedex Ground tracking number to start giving you info.

YES everything we sell is authentic and sourced either directly from the manufacturers, or through legit and responsible OFFICIAL distributors. We do not ever sell knock offs.

We stand behind the condition of the toys we ship to you. If you receive and unbox your toy and the toy itself is damaged, has come apart, or has major condition issues, please snap pics immediately and message us here and we will take care of it for you. This might be a replacement, or a refund, depending on availability.

US customers in a rush should choose one of the faster UPS options like Second Day Air. We get great rates for those services. International customers who must receive the order quickly should avoid any Cheapest / Economy shipping and opt for USPS Priority or USPS Express Mail.

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Have any question regarding sale or products please feel free to contact us
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