We exclusively use Canada Post. We choose the cheapest possible ship option for your order based on your location and the size of the order. Often the cheapest US service is Tracked packet, which uses a combination of service providers including Canada Post and USPS.

There is no problem, we just have to be patient. In 2020 we are seeing global delays with the delivery of all kinds of packages due to the effects of coronavirus. All mail systems worldwide are experience a “backlog” which means they have more packages coming in than going out due to a variety of factors like fewer flights and fewer employees working. All packages that have tracking numbers really are in transit and may not show any tracking updates for several weeks. There is nothing we can do about this, aside from holding your package for you at our warehouse until you tell us to release it. We will not refund or replace any package that is in transit, even after 2 months. It’ll arrive eventually.

Chicago (O’Hare) is the closest international airport to our warehouse. All International postal packages travel to that airport before they are put on a plane to your country. Your package is NOT stopped in Chicago, it is most likely in your country within 3 days of passing through Chicago. There are no more tracking updates to be expected before delivery. Contacting the USPS about this will not make the package arrive faster, nor will it force the package tracking to update itself in any way.

No. Calling or emailing the USPS will not change anything and will not make your package arrive faster. They will not be able to provide us with any more updates or information about your package. We can provide you with a phone number to call, but we cannot spend hours on hold with the USPS to talk to a representative about your package. The USPS contact page is here

NO. Import taxes in your country are your responsibility. We pay our own taxes to the Canadian government, and you are expected to pay your taxes to your government. 

Once shipped, you will automatically receive an email with a link to tracking info so that you can track your package. Different companies and different shipping methods have different levels of tracking info. Some update frequently and are very accurate (Fedex) and some update very infrequently (UPS Priority Mail Innovations). If you chose Cheapest / Economy, and we shipped via UPS Innovations, your tracking updates will STOP once the package is handed over to USPS. There’s no continuity to the tracking scans once a UPS Innovations package is handed over to USPS and leaves the country.

You are checking the tracking too soon. Chances are, your package is in our warehouse, and has the shipping label on it, but it hasn’t been picked up by the carrier yet. Try checking the tracking number 24 hours later – it should return the tracking info at that point. FYI services like Fedex Ground do not do any pickups on weekends. If you placed your order Friday night through Sunday night, you must wait until Monday night for a Fedex Ground tracking number to start giving you info.